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Most portable generators have a floating neutral. Surge Guard products will detect this as an open ground condition and not allow power to pass through. To solve this problem, insert the Surge Guard Generator Neutral-Ground Bonding Plug into a 15A receptacle on the generator control panel. This will create a neutral to ground bond and the open ground condition should be resolved. Please check the owner's manual of the generator to ensure the generator was designed with a floating neutral.